HOW TO ORDER
By Fax or Mail using your Visa, Mastercard.
Use the printer symbol , at the check out process to print your order.
Mail to :
Fax to :
Fax : ++1-610-968-4857 (US Gateway)
Email to : email@example.com
The minimum for any order is CHF 50.-
Full payment must accompany order. CHF funds only. We accept Visa, Mastercard. We accept cashiers checks, money orders, personal and business checks,
or money transfer to our bank account.
Make checks payable to Flecklin trading.
Personal and Business Checks must clear before order is sent.
Money Orders or Cashiers Checks are preferred.
Swiss residents add 7.6% sales tax
Your order is SECURE, we us a SSL encryption for your order, so your credit card details are save and can not be accessed by unauthorised persons.
Provide a street address for AIR-mail delivery.
When you pay by personal or business check, your order will be held until your check clears our bank. Items in stock usually shipped within 2 business days.
DAMAGE IN SHIPMENT
If there is any visible damage at time of delivery, notify the carrier EMS at once. Open your packages upon receipt. In case of concealed damage discovered after unpacking, contact the delivery carrier immediately and request an inspection. Save all packing and cartons. Adjustments must be made with the Carrier.
At the SwissGemShop, our number one priority is to gain your trust and satisfaction so you will not only purchase from us now, but many times in the future as well.
Stones may be returned within 10 days from the date of sale, provided they have not been damaged or custom cut per your specifications. All stones are weighed and inspected prior to shipment and immediately upon return. You must get return authorization. There is a 10%restocking charge, the shipping cost will not be refunded. Also the 4% Credit card fee will NOT be refunded. In the rare case you want to return a gem, please send us an email for shipping instructions.
DO NOT RETURN ANY ITEM TO US WITHOUT FIRST CONTACTING US
While we strive to keep prices affordable, prices and terms are subject to change without notice. All items will be invoiced at current prices. We reserve the right to correct any errors in this onlineshop.
PHOTOGRAPHS AND DESCRIPTIONS
We make every attempt to ensure that the photographs and descriptions of gemstones are as accurate as possible, however no photographic process or digital scanner is perfect. We photograph using Sony Digital Videocamera. The photographs however, in JPG format cannot hope to match the beauty of seeing the gemstone in person. What this means, is that if the gemstone looks good here in a JPG file, it will look great when it arrives at your door.
Unlike diamond certificates, which have an international certification standard (GIA), there is no corresponding internationally recognized certification for colored gemstones. We don't issue certificates with the gemstones we sell. We do guarantee that a gemstone is what we say it is, and we guarantee it's quality. You are free to take any gemstone purchased to a qualified gemologist to have it evaluated, and return it for a refund within 10 days of its receipt if you are not satisfied. If we issued certificates, we would have to pass the cost onto you. If you are purchasing a gemstone as an investment, and plan to try to resell it later, then you can have it certified yourself. We leave the choice up to you.
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